Return & Refund Policy

We want you to love your purchase from The Great Cookie Contest. If something isn't right, we're happy to help.

30-Day Returns

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it — unused, undamaged, and in its original packaging when applicable. You’ll also need your order number or proof of purchase.

To request a return, contact us at contact+cookie@socialgrowtha.com before sending anything back.

If your return is approved, we'll provide instructions on where and how to return your order. Please do not send products directly to our printer, fulfillment partner, or the return address shown on your shipping label unless we specifically instruct you to do so. Returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

You can contact us with any return questions at contact+cookie@socialgrowtha.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your book or other product arrives damaged, defective, or incorrect, contact us as soon as possible at contact+cookie@socialgrowtha.com and include your order number and photos showing the issue.

We'll review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Digital Products

Due to the nature of digital products, eBooks, PDFs, printable downloads, and other digital products are generally non-refundable once they have been delivered or accessed.

If you experience a technical problem accessing a digital purchase, contact us and we'll help resolve the issue.

Nothing in this policy limits any refund or cancellation rights required by applicable law.

Personalized & Final-Sale Items

Personalized, customized, or made-to-order products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Products specifically identified as final sale at the time of purchase are also not eligible for return, except where required by law.

Please contact us before purchasing if you have questions about whether a particular product is returnable.

Exchanges

We do not currently offer direct exchanges.

If you would like a different eligible product, request a return for your original purchase. Once the return is accepted, you can place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is subject to the European Union's statutory right of withdrawal, you may have the right to cancel or return eligible merchandise within 14 days without providing a reason.

Returned physical merchandise must be in the same condition in which it was received and include proof of purchase.

For digital content, statutory cancellation rights may differ once delivery or access has begun with your consent, as permitted by applicable law.

Refunds

We'll notify you after we've received and inspected an eligible return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or a refund of those charges is otherwise required by law.

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at contact+cookie@socialgrowtha.com.